Disabled Tester Panel (DTP)
Moderated and unmoderated sessions can draw on our Disabled Test Panel (DTP). Participant selection and adjustments reflect the research questions and relevant access needs.
Inclusive Research & Disabled-User Testing
Understand how disabled and neurodivergent people experience your digital products through inclusive user research grounded in lived experience.
We evaluate real tasks and end-to-end journeys with participants, then connect what happened to the interaction and accessibility factors that shaped their experience. The result is evidence designed to inform product, design and engineering decisions—not just another checklist.
Talk to us about inclusive researchBeyond Checklist Compliance
WCAG conformance is essential, but does not explain by itself whether people can use a service confidently and independently. Inclusive usability testing observes real tasks to reveal where design, content or interaction creates friction.
We connect participants’ experiences with technical accessibility expertise, helping teams understand barriers, their effect on task completion and what to improve. Research complements systematic accessibility audits and specialist assistive technology health checks; it does not replace either.
What We Cover in Practice
Key Journey and Task-Index Testing
We evaluate complete Minimum Viable Journeys, from search and forms to booking and payment, to understand how barriers affect the overall task.
Live Observation and Squad Participation
Where agreed, product, design and engineering teams can observe sessions or review tailored clips to understand interaction and user impact.
Evidence-Based Action Plans
Findings can include prioritised recommendations, participant quotes and ticket-ready evidence for product backlogs.
Research Designed Around Your Questions
Methods are chosen for the research objectives, product maturity and participant needs. We can work with concepts, prototypes or live products and combine approaches when useful.
Task-Based and Journey Research
Realistic tasks and scenarios reveal where people hesitate, use workarounds or need support across journeys such as search, forms and booking.
Qualitative and Discovery Research
Interviews and observation uncover expectations, context, behaviours and the reasons behind task outcomes.
Design Validation and Co-Design
Prototype validation tests concepts before and during development. Where appropriate, co-design with disabled people can help teams explore options.
Comparative and Iterative Evaluation
Comparative, longitudinal and iterative testing can assess alternative designs and learn from changes over time.
Approaches may include accessibility usability studies, task-based research or focused journey evaluation. Each engagement is scoped to its question; not every method or participant group suits every project.
Research With People With Different Access Needs
Participant selection is based on the research questions, intended audience and relevant access needs. Depending on scope, research may involve:
- Blind and partially sighted people, including screen reader and magnification users.
- Deaf and hard-of-hearing participants.
- People with physical or motor disabilities, including keyboard, Voice Control and switch users.
- Neurodivergent participants and people with cognitive or learning disabilities.
- Older adults and people experiencing age-related changes.
- People experiencing digital exclusion or reduced digital confidence.
Relevant assistive technologies may include screen readers, Voice Control, magnification, keyboard navigation and switch access. Recruitment, session format and adjustments are agreed for each study; every engagement does not include every group or technology.
When Inclusive Research Helps
Organisations use inclusive UX research to evaluate new services, investigate difficult or abandoned tasks, validate prototypes and accessibility improvements, assess partner journeys, inform procurement and support digital transformation.
We work with product teams, UX researchers, designers, engineers, accessibility leads, procurement teams and public-sector organisations. As a UK accessibility research consultancy, we shape the scope around the decision the work needs to inform.
From Lived Experience to Action
We connect participant experience with technical accessibility expertise to explain what happened, why a barrier occurred, its effect on independence or task completion, and whether it reflects a wider interaction pattern. Findings are intended to inform action, not simply document sessions.
Depending on scope, reporting may include:
- Structured observations and task-level outcomes.
- User impact statements and supporting participant quotes.
- Video evidence or annotated examples where appropriate and agreed.
- Prioritised recommendations and developer-ready findings.
- Jira-compatible tickets, remediation discussions or follow-up validation, where included in scope.
Standards, Audits and Related Services
Research can provide usability and lived-experience context alongside WCAG 2.2 Level AA and relevant Equality Act 2010, Public Sector Bodies Accessibility Regulations 2018 (PSBAR) or European Accessibility Act (EAA) requirements.
Accessibility Audits
A systematic technical evaluation against an agreed accessibility standard and scope. Accessibility audits identify conformance issues; inclusive research adds evidence about how people experience tasks in practice.
Assistive Technology Health Checks
Specialist-led manual testing of accessibility and assistive technology compatibility. Assistive Technology Health Checks complement research with focused expert testing across selected technologies and journeys.
Inclusive research is not a complete WCAG conformance assessment, and technical testing does not replace research with disabled and neurodivergent people. These services can be combined to answer different questions and build a fuller picture of accessibility in practice.