Test & Understand services
Discover how digital experiences work for real people.
Inclusive research with disabled and neurodivergent participants, manual testing, assistive technology evaluation and detailed journey research.
Digital Accessibility shaped by lived experience.
We combine expert manual accessibility testing with inclusive user research and disabled-user testing involving disabled and neurodivergent people.
People in our Disabled Test Panel use their everyday assistive technologies, including screen readers, keyboard-only navigation, Voice Control and magnification. We uncover real-world barriers and turn evidence into practical improvements for digital teams.
Talk to us about your projectWhat we do
Not one-size-fits-all accessibility. We shape evaluation and recommendations around your products, people and priorities.
From focused assessments to complex programmes, we work alongside digital teams to understand barriers, prioritise remediation and help improvements stick.
We work across digital sectors, with specialist experience in travel search, airline and online travel agency (OTA) booking journeys.
Improve & Embed services
Turn accessibility evidence into better digital products.
WCAG 2.2 AA audits, prioritised remediation, inclusive design and ongoing specialist support for product and engineering teams.
Specialist Support services
Focused expertise for complex challenges and emerging technologies.
Supplier evaluation, accessibility benchmarking and training, live demonstrations and human-verified testing of AI-powered experiences.
Accessibility in Practice
Watch Adi Latif, a blind screen reader user, use iPhone VoiceOver to plan a journey to the Tower of London. The demonstration shows how unclear labels, signposting and interactions can affect independent access.
Watch the screen reader demonstrationWhat do you need help with?
Start with what you’re trying to achieve. We’ll help you find the right service.
- How do disabled people experience our digital product?
- Does our website or app work with screen readers and keyboards?
- What accessibility issues should we prioritise?
- How can we make our new product more inclusive?
- Can we get ongoing accessibility support for our teams?
- Is our AI-powered feature accessible?
Let’s talk about your accessibility needs.
Tell us what you’re working on. We can help identify the right approach, from a focused assessment or inclusive research to ongoing specialist support.
